Clients & Case Studies

Dragonfly Remedial is an Australian engineering and remediation services firm whose engineers produce detailed technical reports built from large, complex source documents.

The Challenge

Each report required engineers to spend around 30 hours manually extracting and structuring data from dense, inconsistent documents. It was slow, repetitive work that pulled skilled people away from the analysis that actually needed their expertise.

The Solution

Synap built a custom AI document automation workflow tailored to the firm's specific document formats. It reads their source documents and extracts and structures the exact information their reports depend on, automatically.

The Result

The workflow removes roughly 30 hours of manual data extraction per report, freeing the firm's engineers to focus on higher-value analysis. Where no off-the-shelf tool fit their formats, a purpose-built agent now does the job precisely.

Full Support Pty Ltd is a Melbourne NDIS budget assessment provider. Hundreds of assessment files arrive each week, and its day-to-day workflows had grown up across manual, spreadsheet-driven processes.

The Challenge

Core tasks — creating jobs, allocating work, and reconciling payments — were handled by hand across separate tools. It was time-consuming, easy to get wrong, and hard to scale as the business grew.

The Solution

Synap built Full Support a custom business automation platform that brings these workflows into one place, with automated job creation, allocation, and payment reconciliation designed around how the business actually operates.

The Result

The platform is live and in day-to-day use, saving around 8 hours of admin time every week. 554 assessment jobs were created automatically from the first three CSV uploads, 498 of them assigned to qualified assessors without manual handling, and remittance PDFs are matched in about 3 seconds each. 24 assessors and admin staff now work in it.

Maison Health, from the team behind Pharmacy Phusion, publishes years of health product and clinical content across three Australian websites, used by both customers and healthcare practitioners.

The Challenge

Visitors regularly need clear, trustworthy answers about products and health information across a broad catalogue. Answering the same questions by hand does not scale, and any automated answer has to stay strictly accurate and never invent a health claim.

The Solution

Synap built a grounded RAG agent trained on Maison Health's product and information index, delivered as an embeddable chat widget for their websites. Because it is grounded, the agent only answers from approved source material and makes at most a single, conservative product suggestion per answer.

The Result

Customers and practitioners now get accurate answers around the clock, drawn strictly from approved sources. In its first three weeks it answered 387 questions, with every answer citing its source page and zero recorded hallucinations.

Fablewinds is a personalised AI storytelling platform. Pick an age and a style, add the people you love, and it writes a story that could only belong to you. Readers can enjoy it on screen, listen to a narrated recording with read-along highlighting, or hold it as a printed hardcover keepsake.

The Challenge

Long-form fiction that stays right for its reader is a hard AI problem. A soothing rhyme for a toddler and a chaptered novel for an adult need different vocabulary, pacing, themes and safety rules, and every story must weave real names, pets and places through the plot without breaking it. Around the writing sits a full consumer product: accounts, trial credits, narration, illustrations, print fulfilment and payments.

The Solution

Synap designed and built the platform end to end on Google Cloud. Story generation is tuned to seven age bands, from little listeners to legacy and family storytelling, each with its own voice and a strict per-age safety policy. Personalisation carries the reader's people and places through the plot, illustrations can take a likeness from a photo, and every story can be read, heard or ordered as a hardcover. An AI-written blog runs on Synap's Content Machine to bring readers to the site.

The Result

A live consumer platform with stories for every age, from toddlers to adults. New accounts start with free trial credits, a finished story arrives in minutes in the reader's chosen style, and the per-age safety policy keeps every story appropriate without dulling the storytelling.

Plumbline Report is a daily reading of Australian voting intention with a difference. The same verified panel answers one question every day, and the raw and matched readings are published side by side, so a genuine change of mind can be separated from a change in who answered.

The Challenge

Most tracking polls ask different people every night, so when the numbers move you cannot tell whether opinion shifted or a different sort of person picked up the phone. Plumbline needed a platform that could hold a panel constant: verified enrolment, one answer per person per day that locks when saved, no retrospective edits, and published figures that always carry their weighting and their unweighted original.

The Solution

Synap designed and built the platform end to end on Google Cloud: panel enrolment and verification, the ten second daily vote with answers that lock on save, missed days recorded as gaps rather than carried forward, and the raw and matched readings calculated and published together. The method page states the panel's known biases plainly rather than smoothing them away. An AI-written blog runs on Synap's Content Machine to grow the panel.

The Result

A live daily tracker counting down to the Victorian state election, publishing both readings with full disclosure of method and weighting. Opinion actively expressed each day, in a record that cannot be revised after the fact.

Cybermate is Australia's first AI-powered behavioural cybersecurity awareness platform, helping SMEs, schools, MSPs, and community organisations build safer online habits through gamified learning, phishing simulations, and real-world scenario training.

The Challenge

As a fast-growing cyber safety platform, Cybermate needed a way to handle a high volume of website enquiries around the clock — from prospective customers asking about pricing and features, to schools and not-for-profits exploring the platform. Traditional contact forms couldn't deliver the instant, personalised responses that visitors expected.

The Solution

Cybermate deployed a custom Synap AI chat agent directly on their website, trained on their full product documentation, pricing, and onboarding materials. The agent — named "Hamish" — responds in a warm, Australian tone, answering questions about Cybermate's programs, phishing simulations, and leadership advocate courses in real time.

The Result

Website visitors now get instant, accurate answers to their questions 24/7. The AI agent has reduced the burden on Cybermate's support team while ensuring that every prospect receives a consistent, on-brand experience — from the first question to the booking of a demo call.

Redact IT is an Australian document security tool designed to intelligently remove private and sensitive information from documents before they are shared publicly or in response to information requests. Whether it's phone numbers, addresses, financial details, or other personal data hidden in PDFs and files, Redact IT ensures documents are safe to release.

The Challenge

Manually redacting sensitive data from documents is slow, error-prone, and doesn't scale. Redact IT needed a way to make the redaction process smarter — automatically identifying and flagging sensitive information across complex documents, while also producing high-quality marketing content to grow their customer base with a lean team.

The Solution

Redact IT uses Synap AI agents to assist with the smart redaction of sensitive data, helping identify and process private information within documents more intelligently. Alongside this, they deployed a Marketing Manager agent for designing high-converting email and SMS campaigns, and a Copy Writer agent for producing engaging, on-brand content. All agents are trained on the company's services and value propositions using Synap's RAG knowledge base.

The Result

By integrating AI into their core redaction workflow, Redact IT has enhanced their document processing capabilities while simultaneously accelerating their marketing output. The combination of AI-assisted redaction and automated content production allows the team to focus on product innovation while maintaining a strong, consistent market presence.

Fix My Site is an Australian website repair and redesign service that helps businesses transform their online presence. From fixing broken sites to delivering stunning redesigns, Fix My Site provides fast, affordable web solutions for small businesses and solo operators across Australia.

The Challenge

Redesigning websites traditionally takes days or weeks of manual design work, and maintaining SEO health across changing sites requires constant monitoring. Beyond the build itself, Fix My Site also needed a way to keep clients engaged after launch — producing regular blog content and running email marketing campaigns to drive repeat business and referrals, all without adding headcount.

The Solution

Fix My Site uses Synap AI agents across multiple areas of their business:

• AI Website Redesign — Generates beautiful, modern website layouts in just seconds, turning what used to take days of manual design into an instant, AI-powered process.
• Automated SEO Self-Healing — Agents continuously monitor client websites for SEO issues and automatically apply fixes, keeping sites optimised without manual intervention.
• Blog Post Automation — Synap agents generate fresh, SEO-optimised blog content tailored to each client's industry, publishing regularly to drive organic traffic and establish authority.
• Email Marketing Automation — AI-powered email campaigns are crafted and scheduled automatically — from welcome sequences for new clients to re-engagement campaigns and monthly newsletters — keeping clients connected and informed.

The Result

Redesign drafts that used to take days are now generated in minutes, SEO issues are picked up and fixed automatically, and blog and email content runs on a schedule. The team can serve more clients with less manual work, and turn one-off fixes into ongoing client relationships.

Hair Dye AI is an Australian platform that helps customers find their perfect hair colour using artificial intelligence. By matching product data with customer inputs — such as current hair colour, desired shade, skin tone, and preferences — Hair Dye AI takes the guesswork out of choosing the right dye.

The Challenge

Choosing the right hair colour online is notoriously difficult. Customers are overwhelmed by hundreds of shade options, unsure which products will work for their specific hair type, and often end up with disappointing results. hairdye.au needed an intelligent way to guide customers to the right product — fast, accurately, and at scale.

The Solution

hairdye.au uses Synap AI to power a smart colour-matching engine that matches hair dye product data with customer inputs. Customers provide details about their hair (current colour, texture, desired result) and the AI agent analyses this against the full product catalogue to recommend the best matching dyes. The system is trained on product specifications, colour science, and real customer data using Synap's RAG knowledge base.

The Result

Customers now receive personalised, AI-driven hair colour recommendations in seconds — dramatically improving the shopping experience and reducing the likelihood of choosing the wrong shade. hairdye.au has transformed a traditionally confusing purchase into a confident, guided experience powered by intelligent data matching.